Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup

M. Balasubramanian

doi:doi:10.11648/j.sjph.20160404.11

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Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup

M. Balasubramanian

Published in Science Journal of Public Health (Volume 4, Issue 4)

Received: 1 June 2016 Published: 2 June 2016

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Abstract

Quality management has become an important issue in healthcare organizations (hospitals) during the last couple of decades. The increased attention to quality is due to governmental regulations, influence of customers, and hospital management initiatives. Apparently, there are many difficulties in managing healthcare organizations in a competitive marketplace with a little support from official bodies especially in a developing country like India. The purpose of this paper is to provide a framework for implementing the total quality management concept that is compatible with the local culture of India. The SERVQUAL model and its application can help the healthcare facility in achieving satisfaction on both ends - employees’ satisfaction and customer satisfaction. In healthcare organizations, the traditional Indian culture, leadership style, and the mentality of the medical professionals are somehow the barriers to the adoption of the TQM. The suggested integrated framework model of the TQM can be of great help to the healthcare organizations to move out of the barriers and successfully implementing TQM concepts and practices.

Published in	Science Journal of Public Health (Volume 4, Issue 4)
DOI	10.11648/j.sjph.20160404.11
Page(s)	271-278
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2016. Published by Science Publishing Group

Keywords

TQM: Total Quality Management, SERVQUAL: Service Quality, QFD: Quality Function Deployment

References

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[9]	Larrabee, J. H, and L. V. Bolden, (2001), “Defining patients perceived quality of nursing care”, Journal of Nursing Care Quality, Vol. 16, No. 1, pp. 65-75.
[10]	Lopresti, J, et. al. (1993), “Total Quality Management: Doing Things Right, Nursing Management”, January, Volume 24 - Issue 1, 7-76.
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[13]	Newman, K., (2001), “The nurse retention, quality of care and patient satisfaction”, International Journal of Healthcare Quality Assurance, Vol. 4, No. 2, 57-68.
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[17]	Parasurman, A, and et. al., (1991), “Understanding customer expectations of service”, Sloan Management Review, Spring.
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[19]	William, A. S, and J. K. Johnson, (2013), “Mclaughlin and Kaluzny’s continuous quality improvement in healthcare”, 4th.ed. Jones & Bartlett Learning.
[20]	Whyte, J., & Witcher, B. (1992). The Adoption of Total Quality Management in Northern England. Durham: Durham University Business School.
[21]	Zandin, K. B. (2001). Maynard’s Industrial Engineering Handbook. Fifth Edition. New York, NY: McGraw-Hill.

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APA Style

M. Balasubramanian. (2016). Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271-278. https://doi.org/10.11648/j.sjph.20160404.11

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ACS Style

M. Balasubramanian. Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Sci. J. Public Health 2016, 4(4), 271-278. doi: 10.11648/j.sjph.20160404.11

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AMA Style

M. Balasubramanian. Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Sci J Public Health. 2016;4(4):271-278. doi: 10.11648/j.sjph.20160404.11

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@article{10.11648/j.sjph.20160404.11,
  author = {M. Balasubramanian},
  title = {Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup},
  journal = {Science Journal of Public Health},
  volume = {4},
  number = {4},
  pages = {271-278},
  doi = {10.11648/j.sjph.20160404.11},
  url = {https://doi.org/10.11648/j.sjph.20160404.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20160404.11},
  abstract = {Quality management has become an important issue in healthcare organizations (hospitals) during the last couple of decades. The increased attention to quality is due to governmental regulations, influence of customers, and hospital management initiatives. Apparently, there are many difficulties in managing healthcare organizations in a competitive marketplace with a little support from official bodies especially in a developing country like India. The purpose of this paper is to provide a framework for implementing the total quality management concept that is compatible with the local culture of India. The SERVQUAL model and its application can help the healthcare facility in achieving satisfaction on both ends - employees’ satisfaction and customer satisfaction. In healthcare organizations, the traditional Indian culture, leadership style, and the mentality of the medical professionals are somehow the barriers to the adoption of the TQM. The suggested integrated framework model of the TQM can be of great help to the healthcare organizations to move out of the barriers and successfully implementing TQM concepts and practices.},
 year = {2016}
}

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TY  - JOUR
T1  - Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup
AU  - M. Balasubramanian
Y1  - 2016/06/02
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Author Information

M. Balasubramanian

Hinduja Healthcare Surgical, Medical Superintendent, Department of Hospital Administration, Mumbai, India

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APA Style

M. Balasubramanian. (2016). Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271-278. https://doi.org/10.11648/j.sjph.20160404.11

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ACS Style

M. Balasubramanian. Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Sci. J. Public Health 2016, 4(4), 271-278. doi: 10.11648/j.sjph.20160404.11

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AMA Style

M. Balasubramanian. Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Sci J Public Health. 2016;4(4):271-278. doi: 10.11648/j.sjph.20160404.11

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@article{10.11648/j.sjph.20160404.11,
  author = {M. Balasubramanian},
  title = {Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup},
  journal = {Science Journal of Public Health},
  volume = {4},
  number = {4},
  pages = {271-278},
  doi = {10.11648/j.sjph.20160404.11},
  url = {https://doi.org/10.11648/j.sjph.20160404.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20160404.11},
  abstract = {Quality management has become an important issue in healthcare organizations (hospitals) during the last couple of decades. The increased attention to quality is due to governmental regulations, influence of customers, and hospital management initiatives. Apparently, there are many difficulties in managing healthcare organizations in a competitive marketplace with a little support from official bodies especially in a developing country like India. The purpose of this paper is to provide a framework for implementing the total quality management concept that is compatible with the local culture of India. The SERVQUAL model and its application can help the healthcare facility in achieving satisfaction on both ends - employees’ satisfaction and customer satisfaction. In healthcare organizations, the traditional Indian culture, leadership style, and the mentality of the medical professionals are somehow the barriers to the adoption of the TQM. The suggested integrated framework model of the TQM can be of great help to the healthcare organizations to move out of the barriers and successfully implementing TQM concepts and practices.},
 year = {2016}
}

Copy | Download

TY  - JOUR
T1  - Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup
AU  - M. Balasubramanian
Y1  - 2016/06/02
PY  - 2016
N1  - https://doi.org/10.11648/j.sjph.20160404.11
DO  - 10.11648/j.sjph.20160404.11
T2  - Science Journal of Public Health
JF  - Science Journal of Public Health
JO  - Science Journal of Public Health
SP  - 271
EP  - 278
PB  - Science Publishing Group
SN  - 2328-7950
UR  - https://doi.org/10.11648/j.sjph.20160404.11
AB  - Quality management has become an important issue in healthcare organizations (hospitals) during the last couple of decades. The increased attention to quality is due to governmental regulations, influence of customers, and hospital management initiatives. Apparently, there are many difficulties in managing healthcare organizations in a competitive marketplace with a little support from official bodies especially in a developing country like India. The purpose of this paper is to provide a framework for implementing the total quality management concept that is compatible with the local culture of India. The SERVQUAL model and its application can help the healthcare facility in achieving satisfaction on both ends - employees’ satisfaction and customer satisfaction. In healthcare organizations, the traditional Indian culture, leadership style, and the mentality of the medical professionals are somehow the barriers to the adoption of the TQM. The suggested integrated framework model of the TQM can be of great help to the healthcare organizations to move out of the barriers and successfully implementing TQM concepts and practices.
VL  - 4
IS  - 4
ER  -

Copy | Download